Complaint and return

Feedback 

We appreciate any feedback about our products and what it's like to interact with us. This gives us a better opportunity to improve. Use the form below.

Right of withdrawal and return

As a customer, you generally always have a 14-day right of cancellation according to the law (in Sweden) on distance contracts and off-premises contracts. If you are buying from another country that countries rules apply. The cooling-off period starts to run from the day the consumer receives the product. An item that is sealed due to health or hygiene reasons, such as the Product, is exempt from the right of withdrawal if the seal is broken by the consumer. Please note that, for example, dietary supplements and medicines, including medical devices such as the Product, are exempt from the right of withdrawal and cannot be returned.

Think about the environment and do not let your package be returned to us unnecessarily.

Refund

If Duearity chooses to refund the purchase price, the refund will be made as soon as possible.

We reserve the right to charge the costs for handling that arise in the case of unclaimed packages (return shipping, shipping costs, etc.). Therefore, we charge a fee of SEK 250 if a package is not collected. The shipment is with the postal agent for 7-14 days (depending on shipping method) before it is returned to us.

Complaint

If you have received a defective or incorrectly shipped product, please contact our customer service immediately via our form on the Complaints and Returns page. Please describe the error in as much detail as possible. If we cannot solve the problem, you can of course complain about the product to get a new one. Complaints must be made in accordance with the instructions you receive from us. In the event of a dispute, we follow the General Complaints Board's recommendations. You can also proceed with your complaint on the EU's common dispute resolution page, which you can find here: http://ec.europa.eu/odr. A return or complaint number must always be attached. Returns and complaints without an approved return or complaint number are not accepted.

Instructions:

• This instruction applies to all types of returns. It is important that you fill in all the squares in the return form. The return number is valid for 14 days and the return must be received by us within this time.
• We will contact you by e-mail once your request has been received and checked.
• Remember to always send the product with outer wrapping to prevent damage to the original package.
• Wrap the package well to avoid damage.
• Attach a copy of the return confirmation in the return package and send it to us.

NOTE! Returns sent to us without approved return confirmation or complaint number will not be accepted.