Important information, Buying conditions, Paying conditions rev 230215

1.   Indications for use

1.1. Intended medical indication 

Tinearity G1 is intended to treat and relieve tinnitus for users with normal hearing or mild hearing loss. Tinearity G1 has a performance output as shown in Chart 1.  If users are unsure, it is recommended to enlist the help of a hearing care professional to establish their audiogram. 

Diagram showing the maximum working area of Tinearity G1. 

The recommended time for treatment is six (6) to eight (8) hours per day for 6-24 months.

1.2. Contraindication 

Users with moderate and severe hearing loss are contraindicated, i.e. have a hearing threshold level of over 40 dB HL. 

Users suffering from hyperacusis are contraindicated. 

1.3. Possible side effects 

The adapter consists of plastic holder and a medical tape. The tape has an acrylic adhesive that attaches the adapter to the user's skin. An irritated area may appear behind the ear from the replacement of the disposable adapter.

1.4. Lifetime/duration of use 

The duration of use of the sound generator and charger is 24 months, calculated from the date of manufacture. The expiration date of the adapter is indicated on the label.

1.5. Suitability of the treatment 

It is important to rule out other serious medical conditions before starting treatment with Tinearity G1. Patients with hyperacusis (sound hypersensitivity) or other underlying diseases should consult a doctor before starting treatment.  

The treatment may require the involvement of a healthcare professional and, if they wish to receive information on the appropriateness of the treatment, further information can be obtained by contracting the manufacturing.



Duearity AB sells the medical device Tinearity G1 (the "Product") via the internet to individuals and companies in Sweden with personal or corporate identity numbers. 

If you are under the age of 18, you need to have obtained consent for your purchase from your guardian. For card purchases where the customer is a minor, the power of attorney is responsible for the purchase. 

Duearity sells the Product to consumers, healthcare principals, healthcare facilities and to those authorised to prescribe medicines.

Customary warranties are given on the Product where warranty is applicable and any warranties are valid in Sweden and only for first-time buyers.   More information is available in product manual. 

Duearity sound generators and inductive chargers are covered by a manufacturer-limited warranty. The warranty period is twenty-four (24) months from the date of delivery. The limited warranty covers manufacturing and material defects in the sound generator or charger itself.  

Problems arising from improper handling or care, excessive use, accidents, repairs or exposure in corrosive environments, are NOT covered by the limited warranty and may void the warranty.  

The warranty above does not affect any legal right that you may have under applicable national law for the sale of consumer goods.


Orders are placed on our website. If you have questions about how to order, you are welcome to contact us. 

Completed order means that you accept our general terms and conditions and payment terms and agree that name and personal or organization number are registered in our customer register. The purchase agreement is only made when we have confirmed the order by sending an order confirmation to the email address you specified. We reserve the right to correct orders if delivery for any reason cannot take place, and if you have placed multiple orders, we reserve the right to merge your orders and deliver them into one package. 

Prices and product images 

Any shipping cost will be added, depending on which shipping option you choose when ordering. 

When you buy from a non EU country you will most probably need to pay import tax. That is not included in the price from Duearity AB and will need to be handled by the buyer.

The product images on the website do not guarantee that the exact appearance and nature of the Product will be reproduced. We reserve the right for any errors in th product information and reserve the right to change product information and prices without prior notice.

Duearity reserves the right for any errors in price and product information or otherwise on the website. In the event of any inaccuracies, Duearity reserves the right to correct this afterwards. We reserve the right to make price adjustments, final sales, stock differences, technical problems, changes to technical specifications and any typographical errors on our site or in our advertisements. We reserve the right to cancel incorrect orders. 

Personal data 

In connection with your order and/or account registration, you agree that we store and use your information in our business to complete and provide the service that you can expect from us. All personal data processing takes place in accordance with the Data Protection Regulation. 

The information you provide about yourself is used by Duearity and our partners for payment and delivery. We guarantee that no information about you will be sold or passed on to third parties. Read more about how we process your personal data in our privacy policy. 

We reserve the right to cancel orders that contain incorrect personal data or where the customer has payment remarks. 


All content on this website, such as text, graphics, logos, images, audio clips, digital downloads and other software, belongs to Duearity or our suppliers and is protected by Swedish and international copyright laws. 

Shipping and delivery 

Unless otherwise stated, Duearity normally handles your order within one day (non-holiday weekdays) from ordering until the item leaves our warehouse, provided that we have the item in stock. Once the item has left our warehouse, the delivery responsibility passes to the shipping companies that deliver your order. Duearity cannot provide a delivery guarantee for goods that are not in stock at the time of ordering or for goods that have left our warehouse. This means that the total delivery time before the item reaches you may be longer than stated as normal for the chosen shipping method. 


Duearity has the right to conduct a credit check where required to be able to grant credit time. As a customer, you undertake to pay within the set time for the chosen payment method. Payment after the due date may result in late fees, interest and other costs. 

Payment terms

By clicking on "Complete purchase", you agree to the payment terms and conditions below and our terms of purchase. 

1. Card payment via Klarna 

No card fees apply from Duearity's side. 

2. Swish (Only in Sweden)

You can also pay directly with Swish, which is a mobile payment solution where you connect your mobile number to your bank account. If you are connected to Swish, you can also use it as a payment method. Choose Swish as the payment method and follow the instructions and approve the payment with your mobile bank ID.

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